Liga Doyok Jatipadang - Season 2017

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Masih Dapat Jawaban yang Sama dari esia

Jakarta – Tanggal 1 juli 2008 saya membeli handphone (HP) esia dengan promo Rp 249,000 dengan nomor 95460. Setelah dicoba di rumah ternyata nomoe tersebut tidak bisa terima SMS dari nomor XL. Setelah saya coba hubungi Customer Care ternyata hanya dicatat dan akan dikonfirmasi kembali.

Saya memang dapat konfirmasi via SMS. Tetapi, setelah saya coba belum bisa juga. Akhirnya saya coba datang ke Customer Service (CS) esia di Wisma Bakrie. Ternyata saya mendapat jawaban yang sama akan dicatat dan mereka tidak memberi solusi apa.

Saya menyesalkan CS tersebut berbicara dengan nada yang tinggi dan tidak ramah sama sekali. Dan, yang lebih mengejutkan saya begitu saya tanya di bagian penerima tamu untuk komplain masalah pelayanan CS tersebut ternyata saya malah dipertemukan lagi dengan CS yang tadi oleh penerima tamu.

Dalam hal ini saya merasa ditipu karena saya membeli dengan harga yang sama dengan yang lain. Tapi, mendapat barang yang kualitas layanannya berbeda dengan yang lain. Sampai dua hari yang lalu saya hubungi Customer Care dengan no *999 dengan laporan yang sama.

Saya masih mendapat jawaban yang sama yaitu akan kami catat dan kami laporkan. Sangat disesalkan sebuah operator selular yang selalu gembar gembor dengan slogan murah tapi memberikan pelayanan yang tidak baik terhadap pelanggan.

Andre Septario
Jl Pule RT 006\/05 Pondok Jaya Depok
andreseptario@arahnets.com
08170028977<\/strong>

By | 2017-09-10T19:29:59+00:00 September 9th, 2017|Berita|78 Comments

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